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Professional Interview Skills

OVERVIEW

People are the most important asset for the organization hence selecting the right people for the right job is crucial. There are many different types of assessment tools which have been using to qualify the candidate’s suitability with the role. Interview is one of the popular assessment tools in selection. There are two main types of interviews – Unstructured and Structured Interviews (Competency Based Interviews). Candidates are asked questions relating to their behavior in specific circumstances, which they then need to back up with concrete examples. The interviewers will then dig further into the examples by asking for specific explanations about the candidate's behavior or skills.

TRAINING OBJECTIVES

By the end of the training course, participants will be able to:

  • Understand the different types of assessments tools and interviews using in selection.

  • Gain effective techniques in conducting the interview.

  • Able to develop effective interview questions.

  • Able to conduct Competency Based Interview.

  • Know how to assess and evaluate candidate’s answer and identify if the candidate fits into culture and core values of the organization.

TRAINING CONTENT

Introduction to Recruitment & Selection

  • Associated Cost of Recruitment

  • Where to source the candidates?

  • Selection Tools and Their Predictive Validity

  • Importance of hiring right and line manager roles in the hiring process

 

Types of Interview

  • Structured Interviews

  • Situational Interview

  • Competency Based Interview (CBI)

  • Unstructured Interviews

 

How to Conduct Competency Based Interview (CBI)

  • Why CBI?

  • Conducting CBI

  • Behavioral Competencies

  • Developing CBI Question

  • Probing Questions

  • How to obtain the STAR answer

  • Documenting evidence

 

Practices – CBI and Reflection

 

Interviewing Techniques

  • Question Styles

  • Effective interview question

  • Practice – Examine Questions

  • Dealing with Difficult Interviews

  • Impressing Candidate

  • Before, during and after the Interview

  • Do and Don’t During the Interview

  • Communication Skills

  • Component of Time for the Interview

  • Problems in the Interview

 

Assessing and Evaluating the Candidates

  • Hire the Right People – Looking For Fits!

  • Understand Candidate’s Expectations

  • Matching Expectations

  • Evaluation Factors

  • Assess Candidate’s Answer

  • Tips for Interpreting Answers

  • Common Reasons for Rejection

  • Halo- Effect in interview

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