OVERVIEW
Emotional Intelligence (EI) is the ability to recognize and understand our own emotions and those of others, and to use this understanding to guide our thoughts and actions. This course will introduce participants to the basic principles of EI and help them develop the skills to effectively manage their emotions and build positive relationships with others.
TRAINING OBJECTIVES
By the end of the training course, participants will be able to:
Define EI and explain its importance in personal and professional settings.
Identify and manage one's own emotions effectively.
Develop the ability to recognize and understand the emotions of others.
Build positive relationships with others based on empathy and effective communication.
Use EI to improve decision-making and problem-solving skills.
TRAINING CONTENT
Introduction to Emotional Intelligence
Definition of EI
History and evolution of the concept
Importance of EI in personal and professional settings
The Five Components of EI (Daniel Goleman)
Self-Awareness
Self-Regulation
Motivation
Empathy
Social Skills
Developing EI Skills
Identifying personal strengths and weaknesses
Building self-awareness through mindfulness and reflection
Developing effective self-management strategies
Building empathy and effective communication skills
Using EI to improve decision-making and problem-solving skills
Applying EI in Personal and Professional Settings
Using emotional intelligence to build positive relationships with colleagues, friends, and family members
Applying emotional intelligence to conflict resolution and negotiation
Using emotional intelligence in leadership and management roles
Using emotional intelligence to improve overall well-being and life satisfaction